ALL ORDERS take 5-7 business days to be shipped, regardless of the shipping option chosen at checkout.
Once an order has been placed we CANNOT make any changes or additions to your order. Additionally once an order has been processed to ship, the order CANNOT be canceled.
All Coffee Mugs are shipped via priority mail through the USPS. Priority mail includes $50 insurance through the USPS. If you receive a damaged mug upon delivery, you must file a claim with the USPS for the damaged item. All inquiries of damaged coffee mugs will be referred to the USPS.
We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right.
Please be aware that once a package is shipped, the USPS often does not update package tracking information until it is delivered.
Tracking information is provided on all orders. WeTh3eeGirls will only respond to requests to track orders that have gone beyond 14 business days from the date the order was placed.
Orders shipped to an incorrect address provided by customer will be subject to additional shipping costs if returned to WeTh3eeGirls as undeliverable.
Any package that is returned to the sender by the USPS and canceled by the customer is subject to a 20% restocking fee.
WeTh3eeGirls does not accept liability for any packages after they have been accepted by the USPS for delivery to customer. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a USPS failure, please contact them with any questions or concerns.
By purchasing from this site, you agree to our policies.
Defective Merchandise or Wrong Item Received
If you've received a defective item or received a wrong item, please contact our customer service department via email at firstname.lastname@example.org. You will be sent a prepaid return label to send the item back to us. Once we receive the item back your new item will be sent out. We must receive the item back within 14 days of you receiving your return label. Any packages returned after this time period will be refused and sent back.