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Frequently Asked Questions

Here are a few of our frequently asked questions. If you cannot find the answer to your question, please feel free to contact us for further assistance.


Product information:

Q: What size should I order?

A: Our T-shirts and Hoodies are unisex and fit true to size. Women can order their usual size for a relaxed fit, or size down one if a more fitted look is desired. Men should order their usual size.  The tank tops come in women's sizes, and are made out of preshrunk cotton. These are a close snug fit, we suggest ordering a size up to get a more of of flowy look.  Checkout the size charts here: SIZE CHARTS

Q: How should I care for my apparel?

A: To best preserve the graphic on your garment, we recommend washing inside out with like colors on cold setting using a mild detergent, hang or lay flat to dry. You may tumble dry on a low setting, but please be aware that drying your garment will cause the graphic to fade gradually over time. Just as a black colored garment will fade when dried, so will the graphic on your shirt. Avoid products that contain color safe bleach, stain lifter or Oxy Clean. These products contain chemicals that will lift color from your graphic causing it to fade.

 

Q: Where are your products made?

A: ALL of our products are printed in the USA. We use Gildan and Bella style shirts.


Ordering and shipping information:


Q: Can I use more than one coupon code at a time?

A: No. The website will not allow "stacking" of coupon codes.

Q: Can I cancel or change my order?

A: Once an order has been placed we CANNOT make any changes or additions to your order. Additionally once an order has been processed to ship, the order CANNOT be canceled.

Q: Can I make changes to my order after it has been placed?

A: To insure order accuracy we cannot make any changes once your order has been placed.


Q: How long does it take for my order to ship after the order is placed?

A:  Please allow 5-7 business days for your order to ship. Please visit our shipping page for more info on our shipping times.


Q: How long does delivery to my home take?

A: Regular mail usually (not guaranteed) takes 5-10 BUSINESS days dependant upon how far you are from us. Tracking information is provided on all orders. WeTh3eeGirls will only respond to requests to track orders that have gone beyond 14 BUSINESS days from the date the order was placed.


Q: What if my order is lost in the mail?

A: If your order shows delivered to the correct address or an address incorrectly input by the customer, it is the customers responsibility to track down the package. We will gladly provide tracking and or delivery information. If your order is lost due to a shipping error made by WeTh3eeGirls, we will first make every effort to locate it and will replace the order if necessary. WeTh3eeGirls will only respond to requests to track orders that have gone beyond 14 business days from the date the order was placed. WETH3EEGIRLS DOES NOT ASSUME LIABILITY FOR ANY PACKAGES AFTER THEY HAVE BEEN TENDERED TO THE USPS FOR DELIVERY.

Q: May I return or exchange products that I am dissatisfied with?

A: WeTh3eeGirls does not offer returns or exchanges on ANY merchandise. This is due to the fact that ALL of our products are made to order and our extremely low prices. ALL SALES ARE FINAL.

Q: What if I forget to use my coupon code when ordering?

A: We cannot alter existing orders but if you let us know, we will post the appropriate credit on your account.

Q: What if the Coffee Mug I ordered is delivered to me damaged?

A: All coffee mugs are inspected for cracks or chips before they leave our warehouse.  If you receive a damaged mug upon delivery, you must file a claim with the USPS for the damaged item. All inquiries of damaged coffee mugs will be referred to the USPS.